Reputation Management & Reviews
Everything you need to collect reviews, respond to them, and show them off — from sending your first review request to letting AI handle responses and comparing yourself against competitors.
22 articles
Review Requests
- Sending Review RequestsTurn every completed job or purchase into a public review with a single request.
- Customizing Review Request MessagesRewrite the default SMS and email templates so review requests sound like you.
- Choosing Where Review Requests Send CustomersPoint review requests at one platform, or split them across several automatically.
- QR Codes for Review RequestsPrint a scannable code so customers can leave a review while they're still with you.
- Adding Offline Reviews ManuallyRecord testimonials that came in by phone, email, or in person alongside synced reviews.
Managing & Responding to Reviews
- Reading the Reputation Overview DashboardSee invites, ratings, sentiment, and trends for your whole reputation in one view.
- Automating Review Responses with AILet AI draft replies for your approval, or handle review responses end to end.
- AI-Powered Review SummariesCondense hundreds of reviews into a short readout of what customers actually say.
- Addressing Negative ReviewsCatch, answer, and offset bad reviews before they define your rating.
- Disputing a Google ReviewFile a takedown request for a policy-violating Google review without leaving Vendi Today.
- Spam Detection for ReviewsFlag fake reviews automatically so they don't skew your rating or trigger AI replies.
- Workflow Triggers for New ReviewsFire a workflow the moment a new Google or Facebook review lands.
- Connecting Multiple Review PlatformsPull reviews from 50+ platforms into one screen you can monitor and respond from.
- Guided Review Setup WizardA step-by-step walkthrough of the essential reputation setup, one piece at a time.
Displaying Reviews
Google Business Profile
- Optimizing Your Google Business ProfileManage and improve the listing most customers see first, right from Vendi Today.
- Google Business Profile Health ScoreA live percentage and checklist showing exactly what your profile is missing.
- Scheduling Google Business Profile PostsPublish updates, offers, and events to your Google listing from the Social Planner.
- Missed-Call Text-Back with Google Business ProfileTrack calls from your Google listing and text back anyone you miss.