Workflow Triggers for New Reviews

Kick off a workflow the moment a new Google or Facebook review comes in.

Build the workflow

1. Create or open a workflow.
2. Set the trigger to Review Received.
3. Add filters: Review Source, Review Rating, Review Spam.
4. Add actions — notify a team member, send an alert, push to a webhook.
5. Save and test.

A useful example

Trigger on Review Received, filter Rating ≤ 2 and Spam = No, notify whoever owns customer experience immediately.