Customize Live Chat Notifications

If you handle live chat conversations in Vendi Today, you can fine-tune exactly when you're pinged about new activity so you respond quickly without being overwhelmed by alerts that aren't meant for you.

Where to manage this

1. Click Settings in the left-hand menu.
2. Select My Profile.
3. Open the Notifications tab.

Choosing which chat events notify you

You can turn on alerts separately for:

• Every new conversation or message started in the account
• Conversations that get assigned to you
• New messages on a conversation you're already assigned to
• Internal team chat mentions (when someone tags you directly)

Each of these can be switched on or off independently, so a manager who wants visibility into everything can enable all of them, while an agent who only handles their own queue can limit alerts to conversations assigned to them.

Choosing how you're notified

For each chat event, pick any combination of:

• In-App — shows up as an alert while you're using Vendi Today
• Email — sent to your profile's email address
• SMS — sent as a text message to your phone

You could, for instance, keep in-app alerts on for everything but only get a text message when a conversation is assigned directly to you — that way urgent, personal items reach you even when you're away from your desk.

Steps to set it up

1. Go to Settings → My Profile → Notifications.
2. Under the chat/conversation events, select the triggers you want to be alerted on.
3. Choose your delivery channel(s) for each.
4. Click Save.

These preferences are per-user — your teammates each configure their own live chat notification settings independently, so setting yours up won't change what anyone else receives.