Turn Customer Reviews into Social Posts

Review posting takes your best Google or Facebook reviews and automatically publishes them as branded graphics on your other social accounts.

Prerequisites

• Connect the Facebook Page or Google Business Profile that receives the reviews, plus the accounts you want to post on.
• Check that reviews are arriving in Reputation > Reviews.

Create the automation

1. Go to Marketing > Social Planner, click + New Post, then choose Post Reviews.
2. Choose the account to pull reviews from and the star range to include.
3. Choose the accounts where the reviews should be posted.
4. Set the Maximum posts per run.
5. Under When should we send?, pick daily, weekly, or monthly and a start time.
6. Upload one or more square background images (JPEG or PNG, 5 MB maximum).
7. Style the card with font, size, colors, star color, and opacity.
8. Write your own caption or reuse the review text, and decide how names appear: full name, first name, or initials.
9. Save.

Manage it later in Content > Review, where you can pause, edit, or delete it.

How it behaves

• Only reviews written after the automation was created are used.
• Reviews with only a star rating and no text are skipped.
• If there are no eligible new reviews at run time, that run is skipped and repeats continue.
• The maximum count means that many reviews are posted on the same day, not spread across the week.
• Times follow your local settings even if some screens display another time zone.

Good to know: Use two or three on-brand backgrounds so that your review graphics stay varied but consistent.