Record Outside Phone Calls on the Contact Timeline

Log External Call posts calls made in other phone tools into the contact's conversation, so your team sees the full history in one place. It can also carry the recording.

How the data arrives

Pair it with the Inbound Webhook trigger. Your phone system calls the URL shown on the trigger's setup screen in Vendi Today whenever a call ends, sending the call details.

Build it

1. Add an Inbound Webhook trigger and send a sample call so the fields appear.
2. Add an If/Else that checks the webhook's direction field, with one branch for inbound calls and one for outbound.
3. In each branch, add Create Contact to find or create the right person by phone number. Map Phone to the webhook's From Number for inbound calls and To Number for outbound calls.
4. Add Log External Call below it.
5. Fill each field by clicking the custom value icon and choosing the Inbound Webhook value: Direction, Date, To, From, Call Status and Attachment (the recording).
6. Save and publish.

Result

The call appears in the contact's Conversations view, with the recording attached if you passed one.

Tips

• Send dates in a consistent format and check them with a test call.
• If the phone number does not match any contact, the create step produces a new one, so the call is never lost.

Good to know: Test both an inbound and an outbound call, since the phone mapping is different for each.