Resolve the "ZIP Code Check Failed for Your Card" Banner

If you see a banner saying your card's ZIP code check failed, it means the ZIP code on file doesn't match what your bank has associated with that card. This is a standard fraud-prevention check.

Why this happens

The most common cause is entering your billing address ZIP code when the payment processor is actually expecting the ZIP code tied to the card as recorded by your bank.

How to fix it

1. Go to your billing settings and find your saved payment method.
2. Click the edit icon next to the card in question.
3. Re-enter the card details, using the ZIP code from your bank statement for that card.
4. Save the update.

Note: if you keep the same card number and only correct the ZIP code, this replaces your existing card entry rather than creating a duplicate.

If it still doesn't work

Reach out to support and provide the last four digits of the card along with the ZIP code you believe is correct.