Send Push Notifications from Workflows

Send targeted push notifications to customers' phones as part of a workflow.

Setting it up

1. Open or create a workflow.
2. Add the Smart Push Notification action.
3. Configure title (100 chars, supports {{contact.first_name}}), message body (300 chars), redirect destination (Communities or Courses).
4. Save, test, activate.

An important limitation

Only reaches registered Client Portal users with the mobile app installed.

Good use cases

A reminder for an unfinished course, a new community post nudge, a certificate issued notification.