Do Not Disturb for Contacts

Block a specific contact — through some or all channels — directly from the mobile app.

Where you can turn it on

From an incoming call screen, from call logs, or by swiping on a conversation thread.

Choosing which channels to block

Not all-or-nothing — choose calls, SMS, email, or social media independently.

What blocking does and doesn't do

Stops the contact from being reached on selected channels and from entering workflows/campaigns there. Doesn't delete the contact.

DND applies account-wide, mobile or desktop. Reverse it from the contact's profile.