Understand Your Call Reporting

A full picture of every phone interaction, inbound and outbound.

What's covered

Inbound: status breakdown, first-time caller data, call source. Outbound: status distribution, performance by team member, unique leads contacted. Historical records: every call logged; recordings for IVR interactions.

Customizing your view

Filter across any data point; choose exactly which columns to export to CSV.

Why this matters

Missed-call rates and per-agent performance are easy to miss without a dashboard.

Plan availability

Available on higher-tier plans.