Let Customers Log In to View Their Orders

A self-serve account portal lets customers check order status, tracking, and past purchases on their own.

Turning it on

Go to Payments > Settings > Notifications and enable Order Confirmation Email for Stores.

How customers log in

Confirmation email includes a View Order button, or go directly to yourstore.com/store/account/orders — enter email, receive a one-time passcode.

What they can see and do

Current order status, tracking info once shipped, full order history, digital file downloads if applicable.

A couple of setup notes

Domain needs to be properly connected. If multiple contacts share an email, the portal consolidates orders under whichever contact record was created first.