Call Recording & Transcription

Record calls for training and quality review, and optionally get an automatic written transcript so you don't have to re-listen to find what was said.

Enabling recording

Turn recording on per number from Settings > Phone System > Phone Numbers, in that number's configuration — see Phone Number Configuration Options. Where required by law, configure a spoken disclosure so callers are notified the call may be recorded.

Enabling transcription

1. Go to Settings > Phone System > Voice > Call Transcription.
2. Turn on Enable Call Transcription.

Transcription requires call recording to already be enabled on the number — it transcribes the recording, so without a recording there's nothing to transcribe.

Where to find them

Open a contact's Conversation thread, find the call, and use the playback controls. Click View Transcript beneath the player to read the text version.

Things to know

• Transcription only applies to calls recorded after you turn it on — it won't retroactively transcribe older recordings.
• Transcription is billed per recorded minute, in addition to your standard call recording charge.
• You can turn transcription off again at any time from the same setting without affecting existing recordings.