Cancel Your Ad Manager Subscription

If your account has a paid Ad Manager subscription you no longer need, you can cancel it yourself from the Ad Manager settings. Check what will stop before you confirm.

Find your subscription

1. Go to Marketing > Ad Manager.
2. Click the gear icon to open settings.
3. Under Global Settings, choose Subscription.
4. Review the monthly charge and the subscription ID.

Cancel it

1. On the Subscription tab, click the three dots at the end of the subscription row.
2. Choose Cancel Subscription.
3. Read the warning that appears.
4. Select a reason for leaving, or choose Other and describe it.
5. Click Cancel Subscription to confirm. A confirmation message follows.

What changes after cancellation

• All campaigns published through Ad Manager are paused (they are not deleted).
• Lead syncing for lead generation campaigns stops, so new leads from your ads will no longer arrive in Contacts.
• Connected ad accounts are disconnected.
• You lose access to Ad Manager until it is activated again.

Review any live campaigns and workflows that depend on ad leads before you proceed.

If cancellation fails

The most common cause is a campaign that was published recently and is still being reviewed by the ad platform. Wait until the review finishes, then try again. If an error persists and the subscription stays active, contact Vendi Today support and include your subscription ID.

Good to know: Export your campaign statistics to CSV before cancelling so you keep a record of your results.