Set Up the All-in-One Chat Widget

The All-in-One widget puts several ways to reach you behind one chat bubble. Visitors choose the channel that suits them, and you manage one widget instead of many.

Which channels can appear

• Live Chat and SMS/Email are always available.
• Facebook and Instagram appear only when those accounts are connected to Vendi Today.
• WhatsApp appears only when a WhatsApp number is connected and a WhatsApp widget exists.
• Voice AI appears only when a Voice AI widget is set up.

A channel that does not meet its requirement is simply hidden from the list.

Set it up

1. Go to Sites > Chat Widget, click New and choose All-in-One Chat.
2. Open the Style tab. In Chat Type, tick the channels you want to offer. The preview updates instantly.
3. Choose Widget Placement: Sticky for a corner bubble, or Embedded / Inline to place it within page content. An inline widget opens automatically and cannot be minimized.
4. Name the widget and pick a brand color. One color scheme applies to every channel.
5. In the Chat Window tab, write the welcome text. For Live Chat you can edit the Contact Form Intro Message and Contact Form System Message; leave one blank to skip that prompt.
6. Optionally enable Redirect Call-To-Action to point visitors to another page.
7. Click Save and preview.

Using it

Visitors switch channels from the chat header. A session stays active until a team member ends it from Conversations or it times out from inactivity.

Good to know: Start with only the channels your team can actually answer; an unattended channel hurts trust more than a missing one.