Moving & Porting Phone Numbers

If you already have a phone number — with your cell carrier, a landline provider, or another platform — you can usually bring it into Vendi Today instead of buying a new one. There are two different processes depending on where the number is coming from.

Porting a number from another carrier

Porting moves a number from an outside carrier (cell phone, landline, another business phone provider) so it becomes a number inside Vendi Today. It typically takes two to four weeks for a small batch of numbers, with no service interruption during the process.

What you'll need:

• A recent bill from your current carrier (less than 90 days old)
• Your account number with that carrier
• A PIN or the last four digits of the account holder's SSN, if your carrier requires one for wireless numbers
• The authorized representative's name and email
• The service address exactly as it appears on the carrier account

To submit a port-in request:

1. Go to Settings > Phone System > Phone Numbers > Add Number > Port-In Numbers.
2. Complete the agreement checklist.
3. Enter your carrier account details and the number(s) to port.
4. Enter the authorized representative's contact info and service address.
5. Upload your recent billing statement (PDF or image, up to 10 MB).

A Letter of Authorization is generated automatically and emailed to the authorized representative to sign — you don't need to prepare this yourself. Once submitted, you'll get a request ID and can track its status from Phone Numbers > Port-In Numbers.

Only account admins can submit port-in requests.

Moving a number you already have in another account

If the number is already active on a Vendi Today-powered account (yours or one you're transferring from), it can be moved directly rather than ported. To request this:

1. Find the destination account's Location ID under Settings > Business Profile.
2. Open a support request with the number(s) to move, the destination Location ID, and your preferred cutover window.

Support coordinates the move end-to-end, usually within one to two business days. Multiple numbers can be moved in the same request. Note that call recordings tied to the number's history don't carry over — only the number itself and future activity move with it.