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Let Attendees Save Tickets to Apple Wallet or Google Wallet

For in-person events, guests can keep their ticket in a phone wallet. The pass shows the same QR code staff scan at the door, so nothing changes at check-in.

What the Pass Shows

Event name, date and time in the event timezone, venue, ticket type, attendee name, and the check-in QR code. In a multi-ticket order, every ticket gets its own wallet link and pass.

Requirements

  • The event must be in-person. Online events do not use wallet passes or QR check-in.
  • The attendee must have completed registration or purchase.

How Attendees Get It

  • On the confirmation screen after registering, tap the wallet option for their device.
  • On the ticket PDF, tap the Apple Wallet or Google Wallet badge.
  • In the confirmation message, if you add the link (below).

Add Wallet Links to Confirmations

  1. Go to Memberships, then Events, and open the in-person event.
  2. Open Settings, then Notifications.
  3. Under Attendee journey, find Registration confirmation (when they register) and click the pencil.
  4. Choose the Email, SMS, or WhatsApp tab.
  5. Insert the merge field {{event.ticket.wallet_links}} in the message.
  6. Click Save.
  7. Keep Include PDF ticket in the email selected if you want the PDF badges too.

FAQ

  • Is the QR code different? No, it is the same code.
  • Do online events get passes? No.

Good to know: Mention in your confirmation text that guests can add the ticket to their wallet; many will otherwise screenshot it.

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