Check the Delivery Status of a Sent Email

Confirm what actually happened to a specific email a contact says they never got.

Where to look

Settings > Email Services > Email Analytics, filtered to the campaign/workflow/contact. Shows per-recipient status: sent, delivered, opened, clicked, bounced, spam.

An external provider's own dashboard usually has more granular logs, searchable by recipient with timestamped attempts.

What to do with the result

Delivered but they say no — check spam/promotions first; the receiving server may be silently filtering. Bounced — check the reason: hard bounce means the address doesn't exist, soft bounce may be a full inbox worth retrying. Unsubscribed/complained — future sends are automatically skipped. No record at all — confirm the send channel; some don't generate full stats.