Automating Review Responses with AI

Responding to every review — especially the negative ones — matters, but it's easy to fall behind. Vendi Today's Reviews AI can draft a reply for you to approve, or handle responses on its own end to end.

Suggestive mode: AI drafts, you approve

From any review in Reputation > Reviews, click AI Reply. Don't love the first draft? Regenerate it — your first three regenerations on a review are free.

Auto-Pilot mode: fully automated replies

Set up under Reputation > Settings > Reviews AI:

• Write different response rules by star rating.
• Add a delay before responses post, so replies don't look instantaneous.
• Set a personalized sign-off/footer.
• Configure rules separately per platform.

Build a custom AI reply agent

1. Go to Reputation > Settings > Reviews AI and create a new agent from scratch or a template.
2. Name it and define its tone/personality and the prompt it should follow.
3. Set assignment rules — route by review sentiment, and optionally rotate between multiple agents.
4. Set a fallback language for reviews the system can't auto-detect.
5. Assign the agent to specific Google Business Profile locations if you manage more than one.
6. Preview generated responses before they go live.

You'll need admin permissions to create or manage AI reply agents.