Mark a Conversation as Read or Unread

Vendi Today deliberately does not mark a conversation as read just because you opened it — a lead's message stays flagged as unread in your inbox until you actually take action on it.

What counts as "handling" a conversation

A conversation is marked read when you:

• Reply to it, or
• Manually click Mark as Read in the conversation view

Simply clicking into a conversation to glance at it does not clear its unread status.

Why it works this way

This is intentional — it prevents a message from getting lost just because someone opened it, got interrupted, and never actually replied. Unread conversations stay visible in the inbox until someone follows through, which helps avoid missed leads and keeps the team accountable for what's been handled.

Automating read status

If you want conversations marked as read (or unread) automatically based on certain conditions, use the Edit Conversation action inside a workflow — for example, marking something read once a bot or automation has fully resolved it.