Check In Attendees at In-Person Events

Check-in marks guests as arrived at your venue. It works for both ticketed and RSVP in-person events, using the mobile app. Online events show attendees but do not offer check-in.

Scan a QR Code

Every attendee receives a ticket with a unique QR code.

1. Open the mobile app and go to the Apps section.
2. Select Events.
3. Choose the event you are staffing.
4. Tap Scan to check in.
5. Point the camera at the attendee's code. They are marked as checked in.

Check In Manually

If a code will not scan or a ticket is lost:

1. Verify the guest's identity.
2. In the app, open the Attendees tab and tap their name.
3. Tap Check in.

From the same screen you can also see their registration form answers.

What Scanning Tells You

• Scanning the same ticket twice shows that the attendee is already checked in.
• Scanning a ticket for a different event shows that it is not valid.

Control Who May Enter

In the event's Settings, under Check-in, choose which payment statuses are allowed. Only registrants whose payment status is permitted, such as Succeeded, can be checked in by QR. Refunded or cancelled registrations will not pass.

Automate Follow-ups

Check-in can start a Workflow, so you can send a welcome text, unlock content, or tag attendees automatically.

Good to know: Test scanning with a sample ticket before doors open so every staff member knows the flow.