Issue and Manage Refunds

Refund a customer directly from a transaction record — full or partial — without leaving Vendi Today. Refunds work with Stripe, Authorize.net, NMI, and PayPal, and cover both card payments and digital wallet payments.

Issue a refund

1. Go to Payments > Transactions.
2. Find the transaction and click the three-dot menu next to it.
3. Select Refund.
4. The refund amount is pre-filled with the full transaction total — edit it if you only want to refund part of the payment.
5. Add an optional note for your own records.
6. Submit.

What to expect

• Refunds typically take four to six business days to appear back in the customer's account, depending on their bank or card issuer.
• If you're using Authorize.net, you need to wait 24 hours from the original transaction time before a refund can be processed.
• Refunds for recurring subscription transactions aren't currently supported through this flow — those are handled differently (see your provider's dashboard, or Pause and Resume Subscriptions for alternatives to a full refund).

Permissions

There's currently no way to give a staff member permission to view transactions without also being able to issue refunds — refund access is tied to general payment permissions. Keep that in mind when deciding who on your team gets access to the Payments section (see Manage Team Permissions for Payments).