Send Messages in the Contact's Language with AI Translate

The AI Translate action converts text from one language to another inside a workflow, so you can write your message once and deliver it in whatever language each contact prefers.

How it works

You choose a source language, a target language and the text to convert. The translated result is saved as a variable that any later action can use, such as an email body, SMS or notification.

Add it to a workflow

1. Click + and search for Translate, then select it.
2. Enter an Action Name, such as "Translate welcome to French".
3. Fill in From Language (the language your text is written in).
4. Fill in To Language (the language you want).
5. In Input Text, type the content or use the tag icon to insert a contact field or an earlier action's output.
6. Click Save Action.

Use the translated text

Open the variable picker in the next step and look for the output of your translate action. It appears as a workflow AI value such as {{workflow_ai_translate_content.2.response}} (the number depends on the step's position in your workflow). Insert it where the message body belongs.

Example: multilingual welcome

1. Trigger: Contact Created from a sign-up form that asks for a preferred language.
2. Add an If/Else to check the language answer.
3. In the French branch, add Translate with English as the source and French as the target, using your standard welcome text.
4. Add Send Email and insert the translated output in the body.
5. Repeat for other languages you support.

Tips

• Translate short, plain sentences for the most reliable results.
• Keep personalization (name, appointment time) outside the translated text, or insert it afterward, so names are never altered.
• Have a native speaker review important templates once before publishing.

Good to know: Translating an inbound customer message into your own language is just as useful for support teams as translating outbound messages.