Leave a Pre-Recorded Message with the Voicemail Action

The Voicemail action delivers an audio file you uploaded as a voicemail to the contact, without a live call. It is good for gentle nudges when a text or email might be missed.

Settings

• Action Name: identifies the step.
• Drop Your File: click Upload file, choose a recording from your computer, and play it back to confirm it is the right one. Use a format compatible with voicemail playback.

Set it up

1. Record a short, friendly message, around 15 to 30 seconds.
2. In your workflow, click + and choose Voicemail.
3. Upload the file and listen to the preview.
4. Click Save Action and publish.

Good triggers to pair with it

• Appointment Status Changed to No-Show: send a message inviting them to reschedule.
• A follow-up reminder when a contact has not replied after a set time.

Example

Trigger: appointment marked No-Show. Action: Voicemail with a file named "Reschedule" that says you missed them and explains how to pick a new time. Follow it with a Send SMS containing your booking link.

Writing a good recording

• State your name and business in the first sentence.
• Give one clear next step.
• Speak the phone number slowly or point to the text you sent.

Good to know: Pair the voicemail with a text or email, because many people prefer to act from a written link.