Redeem Gift Cards for Offline Payments

When you're collecting a payment yourself — recording a manual payment, charging a saved card, or setting up a subscription — you can apply a customer's gift card balance toward it, rather than only accepting gift cards at self-serve checkouts.

Apply a gift card to a payment

1. Start the payment as you normally would — recording a payment on an order or invoice, charging a contact directly, or setting up a new subscription.
2. Look for the Gift Card field in that payment flow and enter the customer's code.
3. Click Apply. The system validates the code and shows you the remaining balance.
4. Review the summary — if the balance covers the full amount, that's it; if it doesn't, the rest is automatically charged to the customer's payment method on file to complete the split payment.
5. Complete the payment as usual. The gift card's remaining balance updates automatically.

Where this works

This works when recording a payment on an order, recording a payment on an invoice, charging a contact directly, and when creating a new subscription. Keep in mind you can only apply one gift card per payment, and a gift card alone can't fully fund a new subscription — a saved payment method still needs to be on file to cover the recurring charges going forward, even if the gift card covers the first payment.