Sending RCS Messages

Once your RCS sender is approved (see RCS Messaging Overview), you build messages as reusable snippets and send them to your contacts.

Creating a snippet

Go to Conversations > Snippets > Add RCS Snippet and choose a format:

• Plain text — the simplest option, text only, no images or buttons. Good for confirmations and reminders.
• Standalone card — one rich card with a title, description, an image or video, and up to 3 action buttons. Good for a single offer or appointment reminder.
• Carousel — 2 to 10 swipeable cards, each with its own title, description, media, and up to 2 buttons. Good for showing several products or options in one message.

For every snippet, also write a fallback SMS message — the plain-text version sent automatically to recipients whose devices don't support RCS.

Sending to a group

1. Go to Contacts > Smart Lists and select your audience.
2. Choose More > Send SMS & RCS.
3. Select your approved sender ID and the snippet you built.
4. Confirm the audience has given consent to be messaged, then send.

Track results — sent, delivered, opened — from the Bulk Actions page.

Sending one-to-one or via automation

You can also send a snippet directly inside an individual conversation, or trigger one from a workflow using the Send RCS or RCS Interactive Message actions — useful for things like an automated appointment reminder with a "Confirm" button built in.

Billing note

RCS is priced differently from plain SMS/MMS — the exact structure depends on your destination country and whether the message includes media. Check Settings > Phone System > Billing for current rates before a large send.