Community Triggers: Group Access Granted and Revoked

If you run communities, two triggers let workflows react whenever someone joins or loses access to a group: Group Access Granted and Group Access Revoked.

What they do

• Group Access Granted fires when a member is given access to a specific community group. Use it to welcome people and point them to what matters.
• Group Access Revoked fires when a member's access to a group is removed. Use it to notify them, update records or tidy tags.

Both are set to a particular group, so you can give each group its own journey.

Set one up

1. Open Automation > Workflows and click Create Workflow.
2. Click Add New Trigger and select Group Access Granted or Group Access Revoked.
3. Name it, for example "Book club welcome".
4. Choose the Group the trigger applies to.
5. Click Save Trigger and add actions.
6. Test in a controlled way, for example with a test member, then publish.

Examples

• Granted: a new member joins a book club. Send a welcome message with posting guidelines, tag them "Book Club", and notify the community manager.
• Revoked: a member breaks guidelines in a professional networking group and loses access to "Job Postings". Send a polite notice with how to appeal, update their record and remove their group tag.
• Upgrade path: when access to a free group is revoked after membership ends, offer a paid plan.

Tips

• Pair the pair: build both triggers for each group so tags always mirror real access.
• Keep revocation messages factual and kind, and include a contact for questions.

Good to know: Use a distinct tag per group so you can build segments and see at a glance who belongs where.