Use Do Not Disturb to Manage Contact Preferences

Do Not Disturb (DND) keeps you from messaging someone who's asked to be left alone.

When DND turns on automatically

• They unsubscribe from an email.
• They reply "STOP" to a text.
• Messages keep failing to deliver.

Setting DND manually

1. Open the contact's profile.
2. Find the DND section.
3. Turn on for every channel, or select specific ones — Email, SMS, Calls, Facebook Messenger, GMB, WhatsApp.

Channels with DND enabled appear grayed out.

Inbound vs. outbound

Outbound DND is controlled channel by channel. Inbound DND can only be toggled globally.

Automating DND with workflows

Workflows can trigger on a DND status change and set DND automatically when a condition is met.

Why it matters

Protects both your relationship with contacts and your account's deliverability. Every change is logged.