Automate TikTok Messages and Comments

When your TikTok account is integrated, direct messages and post comments arrive in Conversations, and Workflows can reply for you around the clock. Every exchange is saved on the contact's record.

Get started

1. Open Settings > Integrations and connect your TikTok account from its card.
2. New DMs and comments now appear in the Conversations inbox beside SMS and email. You can reply manually with text, emojis, and media, or add notes, tags, and tasks.

Automate comment replies

1. In Workflows, add the trigger TikTok - Comment(s) on a Post.
2. Select the account. Leave it empty to cover every connected account.
3. Choose Published to pick one of your videos, or Custom to paste a post link. With no selection, all posts qualify.
4. Set a match rule: Contains Phrase or Exact Match. For instance, an exact match on "price" passes for "price" but not for "please share the price".
5. Add the Reply in Comments action. You can enter up to 10 replies, and one is picked at random each time.

The person who comments is saved as a contact with their first and last name.

Automate DM replies

1. Add the Customer Replied trigger and set Reply channel to TikTok. Optionally add a phrase match.
2. Add the TikTok Interactive Messenger action and write the message to send.

Current limits

• DM replies are plain text. Buttons, quick replies, attachments, and saved templates are not available yet.
• A reply-type option such as "reply to comment via DM" is not available.

Ideas

• Auto-answer a keyword like "link" with a comment, then continue in DM.
• Tag contacts who ask about pricing and assign them to a team member.

Good to know: Combine a comment trigger with a follow-up DM so the public reply stays short and the details go to the inbox.