Handle Failed Subscription Payments

When a recurring charge fails, Vendi Today doesn't just give up on the payment — it automatically follows up and gives you control over how persistent that follow-up is.

What happens automatically when a charge fails

1. An invoice is generated and sent to the customer right away.
2. The customer can pay it using their existing payment method or provide a new card, which then becomes the default for future charges.
3. In the background, the system automatically retries the failed charge based on your configured retry settings.
4. If a retry succeeds — or the customer pays the invoice directly — the subscription returns to Active status.
5. If every retry is exhausted without success, the subscription either stays Unpaid or gets automatically Cancelled, depending on how you've configured it.

Configure retry behavior

1. Go to Payments > Settings > Subscription.
2. Choose the number of retry attempts (up to 3).
3. Set the gap between retries — 1, 3, 5, or 7 days.
4. Choose the final outcome if every retry fails: leave the subscription Unpaid, or automatically Cancel it.
5. Save. Changes apply to both new and existing subscriptions right away.

The default, if you don't change anything, is 3 retries spaced 1 day apart. Retry configuration is currently supported for subscriptions on NMI, Authorize.net, and Square.

Why this matters

Rather than silently losing revenue to a single declined card, this gives failed payments multiple chances to recover automatically — while still letting you decide how long to keep trying before giving up on a subscription.