Send Gift Cards to Customers

Rather than requiring a customer to buy a gift card, you can issue one directly and for free — useful for loyalty rewards, making up for a bad experience, running a promotion, or just testing how the feature works.

Send one

1. Go to Payments > Gift Cards, select the gift card product you want to issue, and click Send.
2. Choose the recipient — pick an existing contact or add a new one.
3. Add a message: write your own, pick a pre-written option, or generate one with AI.
4. Choose the amount from the denominations available on that product.
5. Pick a delivery method: email, SMS, a QR code sent by email, or a PDF sent by email — whichever options are available based on the contact info you have for that person.
6. Set the delivery date — right away, or scheduled for later (within the card's expiry window).
7. Review the preview of the email or text the recipient will receive, then click Send.

Things to know

You can only send one gift card per recipient per send action, and this feature works in Live mode only — there's no test-mode version for a direct send. Since there's no payment step, the value is issued straight from your business rather than collected from the customer, so use it deliberately for cases where you intend to give the credit away.