Call Forwarding

There are two different kinds of "forwarding" you might want: sending your personal cell phone's calls into Vendi Today, or making sure calls to your Vendi Today number reach you on the mobile app.

Forward your personal phone into Vendi Today

If you want calls made to your personal number to be handled and logged by Vendi Today (recorded, transcribed, tracked), you can forward your personal line to your Vendi Today number using your carrier's forwarding codes:

Dial the code, listen for a confirmation tone, then press Call/Send. Most carriers let you choose between forwarding all calls or only missed/unanswered calls — check your carrier's options. To turn it off, most carriers use *73.

Watch for forwarding loops: if your Vendi Today number is also configured to forward back out to the same personal number, calls can loop indefinitely. Test from a different phone after setting this up to confirm calls land in Vendi Today cleanly.

Forward Vendi Today calls to your mobile app

To make sure inbound calls to your Vendi Today number ring on your phone through the mobile app:

1. Go to Settings > My Staff and open your (or a teammate's) profile.
2. Open the Call & Voicemail Settings tab.
3. Assign an inbound number from the dropdown, if one isn't already assigned.
4. Under Forward Calls To, check Mobile App.
5. Save.

This requires a number to already be purchased and assigned to the user. On your phone, make sure the app has notification permissions and is allowed to run in the background — it doesn't need to be open, but background access is what lets it ring for incoming calls.