Set Up the Voice AI Chat Widget

The Voice AI chat widget lets a visitor talk to your AI agent right in their browser. There is no phone number or app involved, which makes it a low-friction way to qualify leads.

What visitors can do

Start, mute and end a voice session, give contact details out loud and restart at any time. Most Voice AI actions work; call transfer is not available.

Before you start

• Turn the feature on in Settings > Labs.
• Finish your Voice AI setup and create at least one agent. The widget cannot be built without one.

Create the widget

1. Go to Sites > Chat Widget and click New.
2. Choose Voice AI as the type.
3. Open the Agent tab, pick the agent and enter a display name such as "Sales Assistant".
4. Click Save.
5. Click Get Code, copy the script and add it to your site's header or footer tracking area, or select the widget in your site settings.
6. Publish and test with a real voice call.

You can also connect a widget from an agent's Deploy tab in AI Agents > Voice AI.

Built-in safeguards

• A notice tells callers that voice chats from widgets are not recorded.
• A reCAPTCHA challenge appears after repeated rapid connect and disconnect attempts.
• Concurrent calls per account are capped, and extra visitors see a busy message.

Best practices

• Add it to high-intent pages such as contact, pricing or demo pages.
• Test microphone permissions in several browsers.

Good to know: Visitors must allow microphone access, and most browsers remember the choice after the first time.