Email Replies Not Appearing in Conversations

A reply that doesn't show up is almost always a routing configuration issue.

Common causes

Receiving routes not configured on a custom provider like Mailgun. Missing or wrong MX records. Domain conflicts with another business email service. Custom SMTP provider inbound settings needing a check.

How to troubleshoot

1. Confirm the receiving route is set and pointed at Vendi Today's webhook.
2. Check MX records with MX Toolbox.
3. Confirm your sending domain isn't also configured for a separate business email service — use a distinct subdomain if needed.
4. Confirm all DNS records show verified in Dedicated Domain settings.
5. Give DNS changes up to 48 hours to propagate.

If still stuck, contact support with the contact's email and roughly when the reply was sent.