Pause and Resume Subscriptions

Give customers a way to temporarily stop billing without fully canceling — keeping their account history and preferences intact for whenever they're ready to pick back up.

Pause a subscription

1. Go to Payments > Subscriptions.
2. Hover over the subscription and open the three-dot menu.
3. Choose how the pause should work:
   • Indefinite — stays paused until manually resumed.
   • Custom date — automatically resumes on a date you set (you can still override this manually before then).
4. Decide how invoices should be handled during the pause:
   • Mark as void — stop invoice generation entirely while paused.
   • Draft — keep invoices generating as drafts, ready to send once the subscription resumes, rather than sending them out during the pause.

Resume a subscription

Open the three-dot menu on the subscription, select Resume, and confirm. Billing picks back up according to the subscription's normal schedule.

Why use this instead of cancellation

Pausing avoids losing a customer's history, preferences, and billing setup the way a full cancellation would — it's a better fit for seasonal businesses, customers requesting a temporary hold, or any situation where you expect the relationship to continue.