How Customers See Grouped Calendars

The whole point of a calendar group is the experience it creates for the person booking — one link, a clear set of choices, and a booking flow that doesn't require them to know which specific calendar they need ahead of time.

The booking flow

When a customer opens a group's booking link, they first see the list of calendars included in that group — typically presented as a set of options to choose from, such as staff members or service types. Once they select one, they move into that specific calendar's normal availability and booking flow, seeing only the times that calendar actually has open.

Display styles

Groups can be presented in different visual layouts depending on how you want the choice to look — a simple list-style selection or a more visual, card-based layout. Pick whichever style best matches how customers are used to browsing your existing booking pages, so the group doesn't feel like a jarring departure from the rest of your site.

Keeping the choice simple

Group names and descriptions matter more than they might seem — a customer deciding between five providers needs each one clearly labeled, whether that's a name, a specialty, or a short description of what makes that option different. Vague or duplicate-sounding names lead to customers picking the wrong option and having to start over.

What happens after they choose

Once inside a specific calendar within the group, everything works exactly as it would if the customer had booked that calendar directly — the same availability rules, notifications, and payment settings apply.

Good to know: Preview your group's booking link the way a customer would after any change, especially after adding or removing a calendar, to make sure the options presented still make sense.