Recipe: AI-Written Facebook Replies with a DM Only for Positive Comments

This recipe answers every comment with a reply written by AI, then checks the comment's mood and sends a private message only when it was positive. It keeps conversations personal without pestering unhappy commenters.

What you need

• A connected Facebook page.
• A text AI action available in your workflows (the GPT action).
• Optionally, the AI Intent Detection action for sentiment.

Build it

1. Create a workflow with the trigger Facebook comment on a post. Select the page and post, and restrict to first-level comments.
2. Action - GPT (or other text AI): write a short prompt such as "Write a friendly two-sentence reply to this comment. Do not make promises: {{comment text}}". Insert the comment text with the variable picker.
3. Action - Reply in Comments: post the AI response using the AI output variable.
4. Action - Intent check: send the original comment to an AI sentiment step. Use AI Intent Detection, which creates Positive, Negative and None branches.
5. Positive branch: add a Facebook Interactive Messenger action with a warm opening message and buttons, such as See our services and Book a call.
6. Negative branch: create a task or notification so a person follows up personally.
7. None branch: end quietly, or tag for review.
8. Save and publish.

Prompt tips

• State the tone ("warm, brief, professional").
• Say what to avoid (prices, guarantees, links).
• Give a length limit.
• Remind the AI to answer in the commenter's language.

Safety measures

• Test with varied comments, including rude ones.
• Review the first batch of replies manually.
• Keep a person in the loop for complaints.

Good to know: The AI actions are premium, so add a keyword filter on the trigger if you only want to respond to specific kinds of comments.